Pro Global, a specialist advisor to the specialty insurance industry, is accelerating its expansion in Latin America through continued investment in its regional headquarters in Argentina.
This growth reflects the increasing adoption of outsourcing and hybrid operating models by international and domestic carriers, brokers and managing general agents (MGAs).
Pro Global has been operating in Latin America since 1999 and is currently expanding its regional presence to meet continued global demand.
The company is expanding its footprint with a focus on expanding delivery capabilities and supporting international customers.
Its Buenos Aires office has expanded significantly, with headcount increasing from approximately 45 employees in 2024 to approximately 75 currently. Further recruitment is planned and 100 new positions are expected to be created during 2026. To accommodate this growth, the team recently relocated to a new office designed to support continued expansion.
Pro Global operates a hybrid delivery model that integrates market relationship management teams in the UK, US and Europe with a team of bilingual experts in Latin America.
The Argentina center plays a central role in providing a wide range of operational and technical services. These include boundary processing, claims support, risk management, risk management, technical accounting, credit control and process redesign, as well as consulting-led projects.
Martin Smith, Director Latin America at Pro Global, commented: “There is growing recognition that Latin America, and Argentina in particular, can deliver high-quality operational and technical services that meet global standards. The model has gained momentum as clients cope with soft market conditions and the pressure to manage operating expenses increases. By combining local regulation with scalable offshore expertise, Pro Global enables clients to reduce turnaround times, increase resilience and achieve measurable cost efficiencies.”
“As market dynamics evolve, clients are increasingly balancing costs, time zone adjustments and skills availability, and our Buenos Aires center is ideally suited to support this. Domestic and international insurers, brokers and MGAs are looking for sustainable ways to control operating costs without compromising on quality or service standards.
“Our hybrid model enables clients to retain strong, client-facing teams in their home markets while leveraging highly skilled operational and technical expertise in Argentina. The trust built through consistent delivery performance is now translating into meaningful expansion of existing and new client relationships.”
Pro Global CEO Steve Lewis added: “Latin America has become an increasingly important part of Pro Global’s international delivery model and our continued investment in Argentina reflects both the strength of the talent pool in the region and growing client demand for more flexible, scalable operational support.
“Across the insurance industry, companies are under increasing pressure to improve efficiency while maintaining expertise and service quality. Our hybrid model – which combines in-market advisory teams with highly skilled operational capabilities in regional hubs such as Buenos Aires – enables clients to achieve exactly this.
“As we continue to expand globally, Latin America will play a key role, allowing Pro to provide expert-led, technology-enabled services that help insurers, brokers and MGAs operate more efficiently and respond more quickly to changing market conditions.”
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