HDI Global, the corporate and specialty insurance arm of Germany’s Talanx Group, has entered into a strategic partnership with mea Platform, an insurance-focused AI technology provider, to enhance AI-driven input management across its global underwriting and claims functions.
Under the agreement, HDI Global will use mea Platform’s technology to create a more standardized approach to handling inbound information in the underwriting and claims process. This includes broker submissions, policy amendments, first notice of loss and supporting claim documents.
HDI Global operates in more than 200 countries and manages large amounts of structured and unstructured information every day for industrial, corporate and specialty insurance clients.
The insurance company said the use of mea Platform’s AI capabilities is designed to improve the quality of incoming data and support faster, more informed operational decisions.
The deployment combines the mea platform’s proprietary insurance domain language model and insurance industry knowledge graph to provide contextual understanding for the interpretation, extraction and routing of underwriting and claims data. HDI Global said the technology supports its “human-driven – AI-driven” strategy by reducing repetitive administrative work and allowing underwriting and claims teams to focus more on customer service, broker engagement and risk assessment. HDI Global experts retain decision-making authority.
“At HDI Global, the use of artificial intelligence is part of our wider digitalization and innovation strategy, with a clear focus on improving customer service and supporting our employees. Working with mea’s experts will help us strengthen global input management, including how to ingest and classify submission and claims information, allowing our teams to spend more time on risk assessment, advice and service,” commented Jens Hillmer, Global Head of Business Operations and Transformation at HDI Global.
“By combining mea’s insurance-specific AI capabilities with HDI Global’s technology expertise, we create greater focus, clarity and capability in the areas that matter most: assessing risk, supporting our broker partners and delivering reliable service to our clients.”
mea Platform said its AI product was developed specifically for insurance applications and is trained using underwriting and claims terminology. The company added that its platform is designed to integrate with existing operator systems with minimal disruption, supporting scalable implementation across different regional operating models.
Max Richter, chief executive of mea EMEA, added: “HDI Global is one of the world’s most respected corporate and specialty insurers, operating at a scale and complexity matched by only a few organizations.”
“By standardizing intelligent input management for global underwriting and claims, HDI is positioning itself to deliver meaningful gains in productivity, data quality and customer responsiveness. We are honored to work with their team as they continue to advance their global operating model to the benefit of their partners.”
According to mea Platform, its technology is currently deployed in multiple international insurance markets and supports the processing of more than $400 billion in total written premiums through its platform.
