DXC Technology, a technology services company that provides software and business process services to the insurance sector, has announced a series of developments covering artificial intelligence, workflow automation and London Market technology.
The company revealed the initiatives at its Connect Insurance Executive Forum in London on 7 October, positioning them as part of its wider efforts to help insurers update operational processes while continuing to use established technology systems.
DXC said its latest developments build on its Protect, Extend, Transform strategy and Smart AI approach. The company said the focus is on enabling insurers and brokers to introduce new technology while retaining governance, human oversight and operational controls across business-critical processes.
“Insurers are under pressure to modernise faster, unlock new opportunities with AI, and respond to changing market demands without disrupting the systems that run their businesses,” commented Ray August, President, Insurance Software and Business Process Services, DXC Technology. “By combining deep insurance expertise, secure platform services, connected workflows, and Smart AI, DXC is helping customers modernise on their terms, extend the value of existing investments, and create a stronger foundation for future growth.”
A central part of DXC’s announcement is the continued development of its Assure Platform. The company said the platform is being expanded to bring together insurance services, integrations, platform capabilities and Smart AI within a framework designed to support modernisation.
DXC has also introduced Assure Configuration Manager, which the company said is intended to simplify the process of configuring and deploying components based on its Assure Architecture approach. The capability uses low-code and configuration-led deployment to reduce the work involved in introducing new services and applications.
According to DXC, the aim is to allow insurers to respond to changing requirements without having to undertake extensive changes to their underlying technology environments. The company added that this can provide a route to introducing automation, connected services and AI capabilities while retaining alignment with individual operational needs.
The company is also reporting growth in the use of its Assure Smart Apps. DXC describes the applications as tools that can be introduced alongside existing insurance systems to automate selected processes and improve the movement of information through an organisation.
The Smart Apps are being used across areas including underwriting, claims, broking, distribution and wider operational activities, according to DXC. The company noted that insurers can initially deploy the applications to address specific operational requirements before expanding their use to additional processes.
DXC has added 18 Smart App customers during the year since the applications were first introduced, with those deployments supporting more than 450 insurers. DXC reported that its Smart Apps and related capabilities have supported more than 750,000 automated transactions and the deployment of more than 70 agents. The company also said that more than two million pages have been digitally extracted through the technology.
The applications are additionally being introduced within DXC’s Life & Wealth business process services operations. DXC said these operations support 11 million policies, process more than $11 billion in payments each year and handle approximately 300,000 claims annually.
DXC said the technology is being delivered through a framework incorporating connected data, operational controls and insurance-specific expertise. The company said this approach is intended to allow insurers to introduce AI and automation while retaining the controls required for processes that are central to their businesses.
The London Market is another area highlighted in DXC’s latest plans. The company provides technology for critical London Market services and also works directly with brokers and insurers through its insurance software and services operations.
DXC said it plans to bring together capabilities from the Assure Platform with technology developed through its London Market Core Platform (LMCP). According to the company, the move is intended to strengthen the technology infrastructure supporting London Market processes, with an emphasis on connectivity, security and operational management.
The company is also applying its Assure Architecture and Workflow Assistant technologies to selected London Market workflows. DXC said these capabilities are intended to improve the way work is allocated, monitored and managed across processes.
The company said the work could provide market participants with greater visibility of workflows and improved access to information, while maintaining the continuity and operational resilience required for critical London Market activities.
DXC’s latest announcements therefore bring together several strands of its insurance technology offering, covering the modernisation of existing systems, automation of individual workflows, wider use of AI-enabled applications and continued investment in London Market infrastructure. The company concluded that the overall approach is intended to give insurers and brokers additional technology options without requiring wholesale replacement of their existing operational environments.
