Duck Creek Technologies, a provider of software to the property and casualty insurance industry, has launched its insurance-native Agentic AI platform, designed to enable insurance companies to build, manage and oversee AI agents throughout the insurance lifecycle.
Meanwhile, Duck Creek Technologies launched two early applications built on the platform: Agentic Underwriting Workbench and Agentic First Notification of Loss (FNOL). Both are designed to improve the speed, accuracy and overall performance of the underwriting and claims process, according to the company.
Duck Creek Technologies’ Agentic AI platform combines insurance core system data, domain-specific models and neuro-symbolic reasoning to enable AI agents to operate within established insurance workflows and carrier settings.
For existing Duck Creek Technologies core system users, the platform leverages current data, configurations, scripts and APIs to embed intelligence into agent-led workflows. The company says a blend of deterministic and probabilistic approaches supports more consistent, controlled and compliant results.
Duck Creek Technologies describes the platform as being built in layers. The agent intelligence layer is centered around an insurance-specific model context repository, powered by fine-tuned and operator-trained generative AI models, machine learning and neuro-symbolic reasoning based on insurance rules, knowledge graphs and operational context.
The agent orchestration layer provides a central environment for creating and orchestrating AI agents across different insurance use cases, combining automation with autonomous operations and human supervision. The AI assurance layer is designed to provide governance capabilities such as traceability, audit records, monitoring, compliance controls, and cybersecurity to ensure that AI behavior can be explained.
The AI Gateway layer acts as an open integration framework with a marketplace and registry, supporting standard protocols including MCP and A2A so that Duck Creek Technologies’ agents, partners, and customers can connect. The Clarity data foundation and core systems integration layer connects directly to Duck Creek Technologies’ systems of record, providing access to real-time policy, claims, billing and risk data while also supporting integration with external core systems.
The platform is designed to support embedded and headless deployment approaches, allowing insurers to integrate AI capabilities into existing systems and workflows while maintaining previous investments. Duck Creek Technologies says this approach is designed to help organizations expand their use of artificial intelligence without being tied to a single vendor.
Hardeep Gulati, CEO of Duck Creek Technologies, commented: “Agency AI will redefine how insurance operates, enabling insurers to move from manual, fragmented processes to orchestrated end-to-end decisions and empower all roles to drive better outcomes and continuous improvement.
“Our Agentic platform combines our leadership in core systems, proprietary insurance domain ontologies and expertise, and Agentic AI with neuro-symbolic reasoning to create agents that operate with full context, governance, traceability and human-machine interaction so operators can scale AI with confidence and trust.”
Duck Creek Technologies’ initial application focuses on underwriting and claims workflows. The Agent Underwriting Workbench is designed to streamline quote submission activities by using AI agents to receive, evaluate and enrich submission content in real-time. The company says it helps prioritize valuable opportunities, automates data collection and generates decision-ready submissions with the aim of reducing turnaround times, improving risk assessment and supporting underwriting capabilities.
The Agentic First Notice of Loss (FNOL) application is designed to modernize claims acceptance by coordinating AI agents across digital, voice and mobile channels. Duck Creek Technologies explains that it captures, examines and routes claims in real-time, improving initial data quality, reducing processing time and lowering processing costs, while also supporting an improved policyholder experience.
The FNOL application, built on Google Cloud and powered by Gemini models, also introduces early policy verification and fraud detection at the point of receipt, which the company says supports faster and more accurate claims processing.
Duck Creek Technologies cites these applications as examples of its broader agent-based approach, which it describes as moving from siled task automation to coordinated end-to-end workflow execution aimed at improving efficiency, decision-making and customer outcomes.
