CLARA Analytics, a provider of artificial intelligence (AI) technology for insurance claims optimisation, has announced the launch of its new platform, Agentic Intelligence, the industry’s first end-to-end AI workforce built for complex casualty and workers’ comp claims.
Agentic Intelligence is built into the CLARAty.ai platform and places a team of AI agents on every claim, from first notice of loss through to resolution, while adjusters remain in control of every decision.
Embedded within the claim file, where workers’ comp and casualty losses are decided, CLARA’s agents leverage a 10-year proprietary data moat of historical outcomes.
Heather H. Wilson, Chief Executive Officer of CLARA Analytics, said, “Our agents continuously evaluate how a claim is developing, catching exposure issues before they become a problem.
“We built Agentic Intelligence to give adjusters a partner that reviews claims data and documents to surface real-time changes in severity, litigation potential, fraud risk and closure opportunities.
“We have gone from a system of intelligence to a system of action by becoming a full claims agentic platform.
“Working in concert, the agents synthesise all relevant information, provide transparent reasoning and adaptive intelligence, surface opportunities and build the needed bridge from intelligence to action.”
Agentic Intelligence gives adjusters instant access to the source of a score and how current the underlying data is, so they do not have to chase down source documents to verify a number. The agents add context and reasoning to the intelligence delivered to claims and actuarial professionals.
Powered by self-learning data pipelines and a 10-year data set comprising more than 7 million claims, CLARA resolves missing data in real time, replacing rigid rules with dynamic querying to deliver tailored intelligence. The platform eliminates manual coding to accelerate deployment, allowing claims teams to immediately analyse and stress-test data. This is designed to reduce friction, support adjusters and allow teams to focus on complex, high-value decisions. Adjusters retain decision-making authority, while CLARA provides the evidence trail behind it.
“We aren’t just delivering faster technology; we are delivering measurable, quantitative financial and business outcomes,” said Mubbin Rabbani, Chief Product Officer at CLARA Analytics. “Insurers get turn-key access to an advanced AI workforce backed by robust guardrails and human validation.”
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