Arch Insurance North America, a division of Arch Capital Group Ltd., announced the appointment of Nora Deveau as chief claims officer, effective August 1, 2026.
Deveau succeeds Patrick Nails, who is retiring after 22 years with Arch Insurance. Nails joined Arch in 2004 and moved to the claims department in 2018.
Matt Shulman, CEO of Arch Insurance North America, commented: “Pat’s impact on Arch has been significant and lasting. His leadership has set a high standard for delivering an exceptional claims experience.
“In his more than two decades at Arch, Pat has been a trusted advisor and leader who has developed a talented bench of employees in the claims department. We are sad to see him leave but wish him the best in retirement.”
“It’s an honor to be a part of Arch’s journey and work with such thoughtful and dynamic industry leaders,” said Nails. “Our success reflects the strength and talent of our people, and I am proud of everything we have built together. Nora is an outstanding claims executive with deep expertise and a strong sense of purpose. I am confident in Arch’s continued success under her leadership.”
Deveau joined Arch in 2005 and has since held positions of increasing responsibility in the claims department.
Most recently, she served as executive vice president and deputy chief claims officer, starting in 2022.
Schulman continued, “Nora is an exceptional leader whose technical expertise and stable, respectful leadership style make her a perfect fit for this role.
“She has a strong reputation for her acumen in handling large, complex claims while remaining focused on serving her clients. Congratulations to Nora on this well-deserved promotion.”
“My career at Arch continues to evolve, and I’m excited to lead our claims organization into its next chapter while staying true to the values and standards that define us,” said Deveau. “I am extremely grateful to Pat for his leadership and guidance over the years. I look forward to continuing to support our team and deliver on the promises we have made to our customers and partners.”
