WTW, a global consulting and consulting firm specializing in risk, benefits and human capital solutions, announced through its Insurance Consulting and Technology segment that it is expanding its health insurance consulting and technology capabilities in international markets.
The company said the development is designed to meet growing demand for expertise as health systems and insurance markets continue to change.
Within its Insurance Consulting and Technology business, WTW has strengthened its dedicated health insurance business with several senior hires aimed at combining international healthcare expertise with the company’s established strengths in insurance consulting, actuarial analytics and data-led insights.
WTW confirmed that recent appointments include Lisa Balboa, former head of global life and health digital business accelerator at Hannover Re, and Marc Miller, former chief strategy officer at Medibank, both of whom have extensive experience in the global healthcare and insurance environment.
WTW also pointed to early members of the team, including James Haybyrne, Bupa’s former head of pricing transformation, and Jessica Plewes, who has worked extensively in actuarial health consulting and previously held an advocacy innovation role on Bupa’s accelerated growth team. The company said the appointments collectively enhance its ability to support health insurers on broader strategic and operational priorities.
WTW said the expanded global team of experts will focus on supporting insurers undergoing transformation, specifically improving claims outcomes, developing new products and propositions, refining pricing and underwriting approaches and increasing customer value. WTW notes that these areas are becoming increasingly important as insurers respond to structural changes in healthcare delivery and financing models.
Frank Schepers, global head of WTW’s insurance consulting and technology practice, commented: “WTW offers a unique combination of strategic health insurance consulting and analytics expertise, supported by cutting-edge technology. The health insurance practice formalizes this capability as a unified global offering, significantly broadening and deepening its proposition across clients, claims, operations and business transformation.”
WTW highlights that health insurers are facing continued pressure from shifting consumer expectations and changes in the provider market.
The company said adapting to this environment requires advanced capabilities in areas such as customer engagement, pricing and underwriting discipline, claims management and provider network oversight, as well as a more robust approach to identifying fraud, waste and abuse. WTW also highlights the growing importance of advanced analytics, data science and predictive modeling in supporting decision-making and operational performance.
“As health insurers look to increase the sophistication of their businesses, WTW brings next-generation capabilities, innovation and leadership from other areas of the business to health insurance,” Schepers said. “Our latest investment reaffirms WTW’s commitment to delivering innovative solutions to our clients’ most complex challenges in healthcare.”
