The rapid adoption of artificial intelligence (AI) carries systemic threats that require coordinated industry oversight as its implementation moves to an immediate operational driver across the re/insurance market, Marsh’s President and CEO John Doyle has commented.
Speaking on the broker’s strategic positioning, Doyle emphasised that AI is already reshaping risk advisory, client engagement, and internal workflows.
However, he warned that unchecked deployment could introduce severe, correlated risks to global markets, specifically via amplified cyber exposure.
While optimistic about the broader macroeconomic benefit of AI, Doyle stressed that deployment must be paired with strict governance to avert irreversible damage.
“When it comes to AI, we believe it will be good for our country and the global economy. However, we need to deploy the technology responsibly to avoid potentially severe, systemic, or irreversible risks. We’re particularly concerned about the potential for heightened cyber exposure from AI, and we are working with governments, insurance companies, and businesses to create awareness and resilience to this risk,” he stated.
The executive affirmed that Marsh plans to take an assertive stance in guiding clients through both sides of the ledger: mitigating AI-related liabilities while capitalising on the technological upside.
He said: “Responsible AI implementation begins with the developers, but businesses and governments have a role to play in ensuring safeguards are in place. Marsh will be active in helping clients manage the risks and capture the opportunities from AI.
“Turning to AI in our business, we’re not thinking about it as something that will be a factor in our business. It already is a factor in our business. It’s enhancing our client relationships, how we manage operations, and how colleagues work every day.”
Marsh is focusing on several areas where AI is driving growth, including building AI-enabled products, consulting on AI transformation, serving the digital infrastructure ecosystem, and adding to capabilities and productivity for its producers and consultants.
“We’ve already deployed several AI-enabled products for clients that deliver valuable insights. These solutions tap into our large and expanding proprietary data sets in risk, health, and talent,” Doyle concluded.
The CEO comments follow the release of Marsh’s financial results for the third quarter of 2026. The company’s revenue was $6.9 billion, an increase of 8% year on year and 5% on an underlying basis.
Its reinsurance arm, Marsh Re, recorded a 6% revenue decline in the quarter, to $374 million, down from $398 million a year earlier, on both a GAAP and underlying basis.
