Swiss Re used its year-end management dialogue to indicate that AI is now at the heart of its new “Build to Lead” strategy, with the group aiming to turn its extensive data into actionable insights through a market-leading AI platform developed in partnership with Palantir.
The company said it already leverages AI to enhance day-to-day knowledge work, improve coding with AI-assisted tools, and enable insurance-specific features such as intelligent document processing.
But after 2025, Swiss Re plans to move from incremental use cases to a more structural transformation—redesigning core processes and end-to-end workflows using agent AI that blends predictive and generative capabilities.
The Executive Conversations presentation outlines the four-pillar framework from data to decisions.
According to Swiss Re, it starts by integrating structured and unstructured data through a modern architecture capable of handling large and diverse data sets.
Above it is Swiss Re’s Palantir enabled platform, which brings together automation, ontology, vector management, simulation, application building and central governance.
The company positions it as an engine that enables business users to interact with models, orchestrate workflows and implement insights.
Driving adoption is also critical, with Swiss Re aiming to build AI fluency across the organization through targeted upskilling and structured change management, positioning operational decision-makers in underwriting, claims and other functions as key beneficiaries.
The company said the platform will provide clearer insights, more consistent processes and enhanced analytical capabilities.
Swiss Re also highlighted the need for strong cross-functional governance to manage model risk, ensure responsible deployment and maintain consistency as AI becomes integrated into daily operations.
In addition to its technology push, Swiss Re reiterated that people and data remain its “most important assets” as it accelerates its transformation agenda.
The group said internal momentum is strong, with employee engagement above 80%, more than 70% of employees aligned with its target culture and more than 85% adopting new technologies, some 30 percentage points higher than the industry average.
Building on this, Swiss Re noted that it is strengthening technology capabilities through data-driven analytics and improving leadership skills to respond to a more dynamic workforce environment.
“Our purpose is to make the world more resilient, ready to advance our industry by shaping the future and creating lasting value,” the company concluded.
