Swiss Re, one of the world’s largest reinsurers, has developed and launched an online claims submission portal for life insurance beneficiaries in partnership with Pan American Life Insurance Group (PALIG), a provider of life, accident and health insurance across the Americas.
Designed to expand digital access to the claims process, the new portal marks an important milestone in PALIG’s digital transformation strategy and reinforces its commitment to service excellence.
The portal enables beneficiaries to submit claims online, streamlining the intake process, improving submission accuracy and speeding up claims processing.
The portal is powered by PromiseXP, Swiss Re’s end-to-end digital claims platform, and is designed to support a modern, unified claims experience across different markets and product lines.
The solution is currently available to beneficiaries of U.S. life insurance policies, with plans to further expand PALIG’s global life business.
The launch highlights PALIG’s continued investment in technology, innovation and strategic partnerships to enhance the beneficiary experience and support the long-term operational excellence of its portfolio
Enrique R. Monzon, Vice President and Chief Claims Officer, PALIG Global Life, commented: “Pan-American Life’s new online claims submission portal helps expedite the claims process and better serve beneficiaries in their time of need.
“We are delighted to be working with Swiss Re to strengthen support for our beneficiaries around the world. This initiative represents another important step in our wider digital transformation strategy.”
Timothy Kovacik Quick, Head of Global Product Development and Delivery (L&H Claims) at Swiss Re, added: “We are proud to partner with Pan American Life to improve the customer claims experience, backed by Swiss Re’s global scale and local expertise. Together, we are not just digitizing existing processes; we are redesigning the claims experience from the ground up – remembering that claims are made when it matters most, when compassion and ease are critical.”
He continued: “By combining Swiss Re’s advanced digital capabilities, deep risk insights and hands-on regional implementation support with Pan American Life’s customer-first commitment, this partnership builds a future-proof claims model designed to increase speed, transparency and trust.”
