Insurance CEOs stress AI should not erode personalisation & face-to-face interaction: Sollers report
Insurance industry leaders emphasize that artificial intelligence (AI) is fundamentally changing the way insurers interact with people, emphasizing that the technology should enhance rather than diminish empathy, personalization and face-to-face interactions, according to a recent report by Sollers Consulting. The report is based on insights from 11 CEOs of the world’s leading insurance companies. It…