Specialty insurance provider American Modern Insurance Group, Inc., a division of Munich Re, has confirmed that Eric Hunziker has taken over as chief digital and operations officer (CDOO), replacing Paul Schneider, who will retire at the end of this year.
Hunziker brings more than 30 years of leadership experience to the company and has served as chief claims officer since 2019.
“Throughout his career at American Modern, Eric has successfully led large-scale transformation initiatives that enhanced the customer experience, streamlined operations, and embedded a culture of compliance and data-driven decision-making,” added Andreas Kleiner, president and CEO. “Eric embodies the leadership, innovation and execution rigor required in this critical role.”
Hunziker joined American Modern in 1994 as a Texas employee adjuster and subsequently held various management and director positions in the claims department. In 2015, he moved into producer management where he led a major data initiative to support transformation efforts across the organization and expand the use of robotic process automation to improve operational efficiency.
The company also said Bob Crowley, vice president of field claims, will lead the claims organization on an interim basis. A permanent chief claims officer is expected to be appointed in early 2026.
