According to reports, if their PS5 has some physical damage, PlayStation 5 users can buy a new game console at a 20% discount and enjoy Sony’s “goodwill discount.” It is said that Sony has confirmed to the publication that if the old damaged console is under warranty, PS5 users will not have to pay the full price for the new console. In addition, Sony also announced that since its launch on July 18, it has sold more than 10 million PS5 game consoles worldwide. The company stated that the PS5 is the fastest-selling game console in Sony Interactive Entertainment (SIE) history.

Last week, a report from IGN India cited a report from PlayStation 5 owners who had officially purchased the game console in India and damaged the HDMI port in some way. The option of gaming machine, namely Rs. 39,992 instead of its rupees. As long as the damaged console is under warranty, 49,990 MRP. They did not choose to repair the console, but bought a new one. Now, according to a new report from the same publication, Sony has confirmed that this is a “goodwill discount” for customers who have physically damaged the game console during the warranty period.

“For physically damaged products, we use provider reputation discounts to support customers in purchasing new products,” the report quoted a Sony spokesperson as saying.

According to reports, the company said that the cost of repairing a damaged HDMI port will exceed the 20% discount on the purchase of a new PS5. The report also pointed out that this policy has been the case since PlayStation 3 and may remain until Sony brings official internal repairs and extended warranty periods to the country. Once the sales figures are as high as other markets, this may happen.

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In addition, Sony shared that since its launch in November last year, as of July 18, it has sold more than 10 million PS5s worldwide. This makes the PS5 the fastest-selling game console in Sony Interactive Entertainment (SIE) history.

Considering that the shortages and low inventory associated with the pandemic have caused the console to be out of stock in most markets, and whenever it makes a flash sale, this may sound surprising.

Veronica Rogers, Sony’s senior vice president of global sales and business operations, said: “Overcoming supply challenges and the global pandemic, we are proud to provide a transformative gaming experience that appeals to global players.