Markel Nederland has successfully completed a massive digital transformation, replacing its core systems in just eight months, a time period the company says is an industry record.
Supported by consulting and technology partner IG&H, the transformation is designed to significantly speed up claims and policy processing.
In such a short time, Markel was able to replace its existing CCS/Level system with an integrated solution for all core processes: from relationship management to policy administration and claims processing.
The system went live on December 1, coinciding with Markel’s fiscal year. The transition has already proven its stability; after going live, Markel successfully completed December and January renewals, with 85% of policies renewed under the new framework.
“With this transformation, Markel proves that large-scale digital innovation is possible in the Dutch insurance industry. IG&H is supporting the implementation and assuming application management, a step that further deepens the collaboration between technology and insurance companies,” said Markel.
The shift to modern infrastructure means Markel’s processes will become faster and more flexible, allowing the company to respond more effectively to market developments, such as the launch of new products in the marine sector.
Intermediaries working with Markel will benefit from faster application and change processing. In 2026, a new broker portal will be launched, allowing standard products to be processed entirely through straight-through processing (STP), thereby enhancing the end customer experience.
For Markle, this means concrete agility: building new products in weeks instead of months, serving intermediaries faster, automating processes.
“We want to stay ahead of the curve, but we’ve reached the limits of connectivity and flexibility,” said Sjanil Bansraj, director of sales and marketing at Markel. “With Novulo, we are now able to implement the latest technological developments into our processes and improve customer service. We now have a platform that works the way we work. We can launch new products, such as our Marine range, faster and have the freedom to add features when needed.”
Data migration was complex: Fourteen years of customer, policy and financial data had to be transferred seamlessly. “We achieve 100% consistency across all data, both current and historical,” said Stephan de Jong, Managing Director of Insurance Solutions at IG&H. “This kind of accuracy is critical. Markel was able to continue its core mission immediately after going live. This shows that large-scale migration in the insurance industry is feasible in a short period of time.”
“Markel is now running on a platform that is 80 percent standardized and 20 percent specific to the way they work,” said Frank Wille, CEO of Novulo. “This balance allows them to move quickly within eight months while remaining flexible for the future. That’s what Novulo stands for.”
Driven by modern technology and straight-through processing (STP), the insurance industry is increasingly going digital. Markel is well-positioned to capitalize on this development in the coming years.