The online collaboration service Slack suffered a major power outage on Monday as people tried to restore business remotely during the first working week of the new year.

San Francisco-based Slack announced earlier on Monday that people were having trouble connecting to the service and then escalated the incident to an outage within a short period of time.

“We apologize for any interference caused.” Slack said in a message on its status board.

“All our hands are on the deck for further investigation.”

Until the early morning, the problem was still “to a large extent continuing” in California, and Slack advised customers to refresh the connection if possible.

The use of online collaboration services operated by Slack, Zoom, Google, Microsoft, and other companies has surged because the epidemic has inspired the trend of remote work.

Salesforce announced the acquisition of Slack for US$27.7 billion (approximately Rs 2,034 billion) at the beginning of last month, which gave the business software giant more tools.

San Francisco-based Salesforce plans to combine Slack messaging technology with its platform for managing marketing and sales teams.

The transaction is expected to be approved by shareholders and regulators this year.

A core reason for this acquisition is to keep pace with the “cloud giant” Microsoft and its popular productivity tools.

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