Amazon India has partnered with the Indian Railway Catering and Travel Company (IRCTC) to allow passengers to book train tickets. As of now, the booking function is only available on Amazon’s mobile website and apps for Android. According to its press release, Amazon has a number of useful features to simplify the customer’s booking process, including one-click payment, no additional service fees and cash back discounts. As an introductory discount, new customers can take advantage of the cash back up to Rs. 120 in their booking.
Amazon has set up a special page on its website to promote the new train ticket booking function. However, it specifies that the feature is currently only available on the Amazon Android app and mobile website. The page also has a QR code that can be scanned to quickly access the ticket booking portal on the mobile device. Amazon said in a press release that this feature will soon enter the iOS platform.
Customers can go to the Amazon Pay tab and select the train/travel category to book tickets. Just like any other travel booking portal, customers can enter the desired destination and travel date, and then select the appropriate train trip from the list that appears. Users can choose to use their Amazon Pay balance or any other digital payment method. Customers can also cancel the ticket from the “Your Order” section.
Before booking, customers can view seat and quota availability for all courses on the app. The ticket booking portal also allows customers to check their PNR status (only for tickets booked on Amazon), download and cancel tickets as needed.
Customers using Amazon Pay Balance wallet can experience a smooth one-click booking experience. The company said that if the cancellation or reservation fails, Amazon Pay users will also get an instant refund.
The e-retailer stated that customers will receive a 10% cash back (up to 100 rupees) on their first ticket purchase. Elite members can get 12% cash back (up to 120 rupees) on the first booking. The company stated that the offer will only be available for a limited time, although no further details have been announced. During the introduction, Amazon also waived service and payment gateway transaction fees.
Vikas Bansal, Director of Amazon Payments, said in a prepared statement: “Last year, we launched flight and bus ticket booking on Amazon. With the help of the facility to book train tickets on our platform, we can achieve whatever customers prefer. Way of travel.”
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